Why we collect personal information?
neo collects personal information to help us deliver a superior level of service and support. In addition, your personal information helps us keep you informed about product announcements, updates and special offers. <br/><br/>If you subscribe to neo electronic mailing lists, neo may periodically send you the latest information on products and services. You can choose to unsubscribe at any time.
What information do we collect?
Your personal information may help us give you better service in a number of ways. At such times, we may collect personal information relevant to the situation, such as your name, phone number, email address and contact preferences, information about neo product you own, such as date of purchase, and information relating to a support or service issue.
When we disclose your information?
neo takes your privacy very seriously. When you use neo product or service, you trust us with your information. We do not share personal information with companies, organizations and individuals outside of neo unless it is with your consent, for external processing and if it required by law.
How we protect your personal information?
neo takes precautions—including administrative, technical and physical measure—to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Removal of Personal Identifiable Information
We retain the minimum personal information to allow controlled access to our services and enable the validation of earned certificates. If you desire to “OPT-OUT” and to have your Personal Identifiable Information removed from our databases, you may apply to <a style="color:#49c5fe" href="mailto:firstname.lastname@example.org">mailto:email@example.com</a> and request the removal of your personal information by stating, “I have read, understand, and agree with the Removal of Personal Identifiable Information clause.” Removal of your Personal Identifiable Information will occur normally within 1 business day upon receipt of your request unless we are required to retain your Personal Identifiable Information to comply with applicable legal obligations, or to resolve disputes.<br/><br/>
When you request the removal of your Personal Identifiable Information before your course completion, it will not be possible for you to continue studying. Further, if you have already received a neo certificate and you later request that your Personal Identifiable Information be removed then we will not be able to process any subsequent requests for certificate validation, as we will no longer have your information.